Charge 3 Screen not working

[Sarapie]

Charge 3 screen not working tried all the recommended restarts and nothing.  When I hold it for 10 seconds it just starts to vibrate and now won't sync with the app.  Any other suggestions on how I can get this working again 

[EdsonFitbit]

Welcome to the Fitbit Community @Sarapie.

I'm sorry to hear that your Fitbit Charge 3 display is not working. Thank you for the information provided and for trying different troubleshooting steps before contacting us.

I noticed that you've been in contact with Customer Support. I'm pretty sure they will do their best to provide a high level of support as soon as possible. Thank you for your patience.

If you have any question, please don't hesitate to contact us back at any time.

[Aera]

How did you resolve the issue? Mine still vibrates when I get a message, and I was tapping on it repeatedly to show someone it wasnt working, and accidentally replied to a message. 

Help!

[EdsonFitbit]

Welcome to the Fitbit Community @Aera.

I regret to hear about the difficulties you experienced with your Fitbit Charge 3.

To try to resolve the issue, please restart your Tracker by following these steps. If this doesn't work, you can change the clock face of your Tracker as explained in this article.

In addition, you can perform a long restart by doing the following:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

If you have any question, please let us know.