Charge 3 Side Button Not Responsive

[Candlechix]

The side button is not responsive, and somehow my Charge 3 has started it own workout, so I can't use the menu to reboot. Is there another way to reboot it? Also, it's not holding a charge for more than a day...wondering if it's already reached its end of life?

[WilsonFitbit]

Hello @Candlechix. Welcome to the community forums! 

Thank you for the information and for the troubleshooting steps you've tried prior to posting. I'd like to let you know that the Charge 3 can be restarted by opening the Settings App on it, then tap About > Reboot Device, or by following the steps here: How do I restart my Fitbit device?

If that doesn't help, I recommend performing a long restart, you can do this, by following the steps below: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

On a side note, there are some factors that could impact the battery life of your Charge 3. For tips about how to maximize it, please visit: 

Can I extend my Fitbit device's battery life?

Hope this helps! 

[Candlechix]

Thanks for your reply! I have seen these suggestions in other posts. However, the button is not responsive so I can't push it to reboot. Also, there is a "workout" going on the watch, and I can't use the button to back out to the menu. Other suggestions? Perhaps I need to let the battery run out?

[WilsonFitbit · Accepted solution]

@Candlechix Thank you for following our suggested troubleshooting steps!

Since the inconvenience has persisted, I recommend contacting our Support Team for further assistance. You can contact them through chat or over the phone. Click here to get connected. 

See you around.