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Charge 3 Sleep function not working properly

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‎04-01-2021 05:10 - last edited on ‎04-01-2021 05:49 by Fitbit Moderator

‎04-01-2021 05:10 - last edited on ‎04-01-2021 05:49 by Fitbit Moderator

I know two other people who say their sleep tracker is not working properly.  Could it be an.issue with the app? 

it is marking time.slept when I am.awake.  

 

 

Moderator edit: subject for clarity

 

 

 

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‎04-01-2021 05:54

‎04-01-2021 05:54

Hello @Sherabby Welcome to the community forums! Thank you for the information! 

 

Your time asleep is calculated by subtracting your time spent awake and restless from your overall tracked sleep time. For example, if you slept 8 hours but woke up 2 times for 15 minutes each, your time asleep would be 7 hr 30 min.

 

Also, please note that when your body is completely at rest and you haven’t moved for about an hour, your Fitbit device records that you’re asleep. This is expected. For more information about Sleep, please check: How do I track my sleep with my Fitbit device?

 

If you're seeing any discrepancy and this can be seen through a screenshot, please attach one to your post or provide more details. 

 

I look forward to your response. 

Wilson M. | Community Moderator, Fitbit.
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