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Charge 3 SmartTrack and syncing issues

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‎07-27-2020 09:40 - last edited on ‎09-15-2020 13:09 by Fitbit Moderator

‎07-27-2020 09:40 - last edited on ‎09-15-2020 13:09 by Fitbit Moderator

Hello everyone! 


I have had problems for a few weeks now. My Fitbit doesn't recognize the exercise. It would tell me how many minutes I have had active (it is normally more than 30) but wouldn't register as exercise. It used to do that before. 


Also at moment it doesn't sync. I have tried several times to restart my phone/update/delete and install the app again but nothing works. 
Thanks!

 

 

Moderator Edit: Clarified subject

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‎08-03-2020 08:26 - last edited on ‎05-13-2025 04:45 by Fitbit Moderator

‎08-03-2020 08:26 - last edited on ‎05-13-2025 04:45 by Fitbit Moderator

Welcome to the Community, @Mrsrauf.

Thanks for troubleshooting this syncing issue. If your tracker isn't syncing, I recommend taking a look at the help article: Why won't my Fitbit device sync? and follow the instructions provided there.

Now about SmartTrack, if your activities aren't recognized, lower the auto-exercise recognition setting to 10 minutes. 

Let me know how it goes.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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