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Charge 3 SmartTrack isn't working

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‎01-21-2020 07:17 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

‎01-21-2020 07:17 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

Hello, I noticed that my Charge 3 has stopped tracking my exercise. As of today, it shows my last day of exercise was a week ago yet it is tracking everything else, such as steps per hour, bpm, etc.

 

I've rebooted the device and made sure there are no updates that I may have missed but to no avail.    Please advise.

Thanks.

 

 

Moderator edit: subject for clarity

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‎01-22-2020 06:55

‎01-22-2020 06:55

Welcome to the Forums, @kirei1.

 

Thanks for troubleshooting this SmartTrack issue. If you are having problems with this feature, I recommend taking a look at this post and follow the instructions provided there.

 

Let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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