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Charge 3 SmartTrack isn't working

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‎01-22-2020 12:22 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

‎01-22-2020 12:22 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

Not sure what is going on with my Charge 3. It’s logging active minutes but not auto-recognizing periods of exercise at all. It’s always done it before but has stopped the last few weeks. Anyone had a similar problem?

Thank you 

 

 

Moderator edit: subject for clarity

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‎01-23-2020 03:58

‎01-23-2020 03:58

Welcome to the Community, @Jacjac74.

 

If you are having problem with the SmartTrack feature, I recommend taking a look at this post and follow the instructions provided there.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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