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Charge 3 screen went blank

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‎01-20-2020 20:40 - last edited on ‎09-24-2020 17:39 by Fitbit Moderator

‎01-20-2020 20:40 - last edited on ‎09-24-2020 17:39 by Fitbit Moderator

My screen went blank. I followed the instructions and tried a restart. Now I have a white line across the screen. It’s still syncing to my phone but I can’t see the screen.  HELP ME. Haha please 

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‎01-21-2020 11:26

‎01-21-2020 11:26

Contact Customer Support.

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‎01-21-2020 12:15 - edited ‎02-23-2024 03:15

In response to SunsetRunner

‎01-21-2020 12:15 - edited ‎02-23-2024 03:15

Hello there @Kellywij, welcome to the Community Forums.

Since the restart didn't work, but your Charge 3 is still syncing, please change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app.

Thanks for your suggestion @SunsetRunner.

Give this a go and let me know the outcome, I'll be around and glad to further assist you. 

Maria | Community Moderator, Fitbit


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