help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 SmartTrack isn't working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-06-2020 11:07 - last edited on ‎09-22-2020 15:03 by Fitbit Moderator

‎02-06-2020 11:07 - last edited on ‎09-22-2020 15:03 by Fitbit Moderator

Although I have been walking, doing aerobics as usual this week my active minutes display on my Charge 3 stays at 0. This has only happened since Sunday when it was last synced. When I press on the app screens for info on my active minutes it says "no data".

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-07-2020 06:22 - last edited on ‎09-11-2025 07:38 by Fitbit Moderator

‎02-07-2020 06:22 - last edited on ‎09-11-2025 07:38 by Fitbit Moderator

Welcome to the Community, @eil.

SmartTrack recognizes activities based on the continuous movement of your arms. Sometimes, motions such as placing your arms on the bar of a treadmill, or pushing a stroller while you walk, may interrupt SmartTrack. Additionally, stopping in the middle of an exercise may interrupt the activity tracking.

By default, SmartTrack recognizes an exercise that lasts at least 15 minutes. If your activities aren't being recognized, lowering the time auto-exercise recognition setting to 10 minutes may help ensure they record properly.

Let me know how it goes. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes