help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 screen very dim

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-05-2020 06:02 - last edited on ‎09-22-2020 15:03 by Fitbit Moderator

‎02-05-2020 06:02 - last edited on ‎09-22-2020 15:03 by Fitbit Moderator

Recently my Charge 3's display has become so dim that it is unreadable in anything but a dark room - very occasionally just before the display times out the brightness returns.

I have tried the following from the web:

    Reset Charge 3 - plug in the fitbit and hold the button until you see a smiley face.

    Go to settings on the device and change the Brightness - I have tried all 3 settings Dim, Normal and Auto with no success.

I thought to change the display type - this seemed to work, but the next time I looked at my watch the display was dim again.

Any help would be greatly appreciated.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎02-06-2020 05:53 - edited ‎02-06-2020 05:54

‎02-06-2020 05:53 - edited ‎02-06-2020 05:54

Hi there @Mack73, welcome to the Community Forums.

 

Thanks for letting us know about the issue with your Charge 3's screen for taking the time to fix it prior to contacting us . We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device up-to-date to ensure you receive the quickest resolution.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎02-06-2020 06:50

In response to MarreFitbit

‎02-06-2020 06:50

Serious question to the Fitbit Moderators.  You've been saying that you are working on this is and hope to have a fix soon ... for about 6 months now.  In all seriousness, how much time do you need to fix this issue?  The word "soon" has no meaning when it stretches on this long.  Do you think if one of Apple's watches developed an issue with a dim screen that 6 months later they'd be telling their customers to be patient and that they hope to have a fix "soon"?  Not. A. Chance.  They'd have their engineers working day and night to have the issue fixed within a week or sooner.  Let's go Fitbit!  Get your act together! 

 

Best Answer