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Charge 3 SmartTrack isn't working

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‎05-01-2020 16:27 - last edited on ‎09-17-2020 11:01 by Fitbit Moderator

‎05-01-2020 16:27 - last edited on ‎09-17-2020 11:01 by Fitbit Moderator

My Fitbit Charge 3 does not auto recognize my runs. It tracks steps, miles but will not recognize run and route. I have followed advice on here: reboot/restart/change mins to 14 or 16 but still no joy.

 

 

Moderator Edit: Clarified subject

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‎07-16-2020 09:22 - last edited on ‎09-11-2025 06:23 by Fitbit Moderator

‎07-16-2020 09:22 - last edited on ‎09-11-2025 06:23 by Fitbit Moderator

Welcome to the Community, @NatBall.

Thanks for troubleshooting this SmartTrack issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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