help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 SmartTrack isn't working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-01-2020 16:27 - last edited on ‎09-17-2020 11:01 by Fitbit Moderator

‎05-01-2020 16:27 - last edited on ‎09-17-2020 11:01 by Fitbit Moderator

My Fitbit Charge 3 does not auto recognize my runs. It tracks steps, miles but will not recognize run and route. I have followed advice on here: reboot/restart/change mins to 14 or 16 but still no joy.

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-16-2020 09:22

‎07-16-2020 09:22

Welcome to the Community, @NatBall.

 

Thanks for troubleshooting this SmartTrack issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes