help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 SmartTrack isn't working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-13-2020 15:27 - last edited on ‎09-17-2020 09:35 by Fitbit Moderator

‎05-13-2020 15:27 - last edited on ‎09-17-2020 09:35 by Fitbit Moderator

I had an Inspire HR and upgraded to a Charge 3. When I do the same exercises I did before the Charge 3 is not tracking the exercises where the Inspire HR did. I chatted with support and have looked through the forums. I have hard reset. Soft reset. Added a new device - twice.

 

It is frustrating to workout and it’s not counted as exercise when it was before. Yeah I can use the shortcuts but I don’t always remember or something happens that throws it off when it is supposed to automatically track. This is the whole reason I love my Inspire HR. I didn’t have to manually make it do it and manually adding it seems off too because that doesn’t track heartbeat while actually working out. Please help.

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-16-2020 11:50

‎09-16-2020 11:50

Welcome to the Forums, @MrsJinx.

 

I understand how are you feeling and appreciate all the efforts in trying to fix this SmartTrack issue. Since you already opened a case with support, I recommend keeping in touch with them. I know they will be glad to help you out and provide you a solution.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes