help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 SmartTrack isn't working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-14-2020 12:48 - last edited on ‎09-17-2020 08:56 by Fitbit Moderator

‎05-14-2020 12:48 - last edited on ‎09-17-2020 08:56 by Fitbit Moderator

Hi, I just got the Fitbit last week and really like the exercise log and how it automatically detects if I'm walking, biking, or doing aerobics and how it gives stats on each. 

 

I was pretty disappointed that after a long bike ride yesterday did not register it like it has on all previous days. Is there any reason why that would happen? How do I fix to ensure today's exercise registers?

 

Note: It seems to have logged my steps during that time, there's just nothing about the exercise I did yesterday.

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-16-2020 11:59

‎09-16-2020 11:59

Welcome to the Community, @MikeSanDiego.

 

I understand how are you feeling. SmartTrack recognizes an exercise that lasts at least 15 minutes. If your activities aren't recognized, lower the auto-exercise recognition setting to 10 minutes. 

 

Let me know how it goes.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes