Charge 3 Striped Screen

[JLL3]

I have got a stripey screen after charging my Fitbit Charge 3 earlier today. It was fine before this and I have been really pleased with it up until now. I have tried re-booting it a few times with no success so not very happy ☹️!

• Has anybody else got this problem & if so, any suggestions on how to re-set it please? Thank you.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @JLL3.

Thank you for trying to resolve the issue with your Fitbit Charge 3 before contacting us.

In addition to the regular restart you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Whether you continue having the same problem, please try to change the clock face of your Tracker.

Hope this helps.

[JLL3]

Hi thanks for the advice but I’ve tried re-booting the short & long version as well as changing the clock face with no luck-still stripey!☹️

Sent from my iPhone

[EdsonFitbit]

Thanks for your response, @JLL3.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.