Charge 3 Washed Out Screen / White Vertical Banding

[DAN-0]

My Charge 3 was working fine until after working out this morning. The screen is now washed out with white vertical banding across the screen. I have tried both a soft and hard restart with no luck.

[LizaJ]

I'm having the exact same problem.  While wearing it, it just started acting weird. Face is blinking on/off, won't stay charged,  and I did change clock and now recharging it,  I checked charge status and that's when I saw the washed out face. Just a few months ago my original had issues and many other people did too and Fitbit replaced the kernel at no charge,  guess it will have to be replaced again. 

[SunsetRunner]

So I googled a bunch for this and I see this is a common problem.

Fitbit support does recommend to try changing the screen theme and/or wiping the device and reconfiguring it.

None of these helped me though, so I'd like to figure out if this is a software fault that can be fixed or are we looking at a real hardware problem and I should initiate RMA?

[Shoecrazy]

Mine just did the same thing! I put it on the charger and did a restart and the screen came back, but the display looking a little "fuzzy".  

[DAN-0]

Changing the clock face does not work either. Maybe a firmware issue?

[LizaJ]

I called the Fitbit Customer service and let them know that I had tried
changing clock faces, hard and soft resets and all that happened was the
problem got worse. They will send you an email so you have a link to send
them back a picture of the Fitbit face, if possible, but once they know
you have tried everything, they will replace it at no cost to you. Only
the "pebble " or working parts of it, not bands, so I'm waiting for mine,
should be here in about 5-7 days. My existing one has completely "died"
now wouldn't hold a charge for duration of my work shift 😥. Hope this
helps everyone. HAPPY STEPPING!! 😄

[tmpez]

Glad to see I am not the only one. I took mine off the charger this morning and he clock face was washed out. Thank you for the suggestions I will do the soft and hard resets and then contact customer service. They have always been very helpful.