Charge 3 Went Dim

[Paige001]

My Charge 3, received in June 2020  for my birthday, has gone very dim. I have a warranty on it. I did reset it and it did not help. 

[Momlife3]

I have same problem. Started out just an annoyance and now has faded so I can’t see anything on the screen. Very frustrating. 

[Nephesh]

I am having the same issue with mine. I can barely see it now unless I bring it right up to my eye. I tried rebooting it and charging it did not help. 

[Hayat2020]

I’m having the same issue , mine went from dim to black! Would you please tell me how to reset it ?

[Paige001]

Yes. I rebooted. No help. 

[Paige001]

Does anyone know how to make contact with the company for repairs?  I tried to start the warranty process but my order number is an Amazon order number. Their site won’t take it. Received my FitBit June 30 for my birthday. It’s extremely dim after 5 months use. The band stopped connecting the first few weeks I had it, but I had and extra band so did not bother with that problem but this issue needs addressing. Thank you!

[Odyssey13]

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[Paige001]

Hi. I was not able to fix it, even with Tech Support, who was very patient and helpful. Go Ivan. I’d suggest reaching out to them. My FitBit was under warranty so they are replacing. Good luck with yours!