help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 White Line on display

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-16-2020 10:50 - last edited on ‎09-15-2020 16:44 by Fitbit Moderator

‎07-16-2020 10:50 - last edited on ‎09-15-2020 16:44 by Fitbit Moderator

7-16-20 I just updated from Charge 2 to Charge 3.  it charges, syncs with my PC but just a white line in the display.  very disappointed.  will return to Amazon if no solution.

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-16-2020 11:44

‎07-16-2020 11:44

I figured it out - I needed to update the software on the fitbit - using my iphone device, which had to be paired up again.  took about 20 minutes and now the display seems right.  swiping works.  I'll wear it a few days and see if this is a final solution.  So happy I kept trying.

 

in iphone open fitbit app, pair up the fitbit, then go into Charge 3 and you will see 'update available'   it took a few tries to get it to finish but it works now.

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎07-16-2020 11:44

‎07-16-2020 11:44

I figured it out - I needed to update the software on the fitbit - using my iphone device, which had to be paired up again.  took about 20 minutes and now the display seems right.  swiping works.  I'll wear it a few days and see if this is a final solution.  So happy I kept trying.

 

in iphone open fitbit app, pair up the fitbit, then go into Charge 3 and you will see 'update available'   it took a few tries to get it to finish but it works now.

Best Answer
0 Votes