Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 a scam?

Replies are disabled for this topic. Start a new one or visit our Help Center.

I finally ordered a Charge 3 and waited in great anticipation because I've been long wanting to do stuff that a (and especially this) fitness tracker can do for me.

So far nothing works as expected and I'm really starting to feel scammed by this product and its marketing.

 

  • No sleep tracking
    Basically a not working feature for many of the Charge 3 users as I've been reading here. One of the reasons I bought this.
  • Drink water "feature". What a "great" feature to specify that I just drank a glass of water on the phone -- why do I have to have a watch for this?
    Furthermore, no alarms for reminding me to hydrate -- I guess this goes beyond the capabilities of your development team.
    Setting up 7 hourly alarms for this is a joke... (the 8th is the morning alarm). The watch should calculate how much a I had already drank and then remind me how much more should I drink in eg. the next hour.
  • No reminders for moving every hour or so. Again, the name is fitness tracker.
    No for this I actually must give credit to the watch 'cause it tells me every so often that I need to "take steps" but that's not really what this is about. Moving is not only about walking, and having a job where I must sit the majority of the time it should be able to tell me if I've been too lazy in the past hour or so and just remind me to stretch, move (and yes, walk, it does that already but not in this fashion).
  • And greatest scam of all time: the SPO2 sensors. Oh how stupid I was not to check the customer forums before purchase... And you're a clever company too, I must say! You never actually advertised this as a working feature to track you SPO2 measurements, you just marketed this as having and SPO2 sensor, which is (maybe) true -- I cannot really make sure 'cause nothing uses it.

So here it is, I have a 180 USD (160 EUR) freakin' heartbeat monitor - which cannot even do that properly, otherwise I guess it would be able to detect if I'm sleeping or not.

 

Any comments from the product team? Are you feeling happy when you're reading through your community forum? Is this what you had in mind when designing and developing your product?

 

To be honest, I maybe have come to this with a bias because of my expectations and because I already own another smart watch that runs Wear OS. And don't get me wrong, I'm all for competing technologies and products, heck, that's why I'm wearing two smart watches right now. Also, my Wear OS watch, I don't like to use it for doing exercise because I fear for it, I don't want to damage or break the display or the leather band, 'cause though it looks beautiful, it's not that durable -- different materials for different use-case. But it can do every single one of those items above (if not natively then through a downloadable app), except the SPO2 measurements, but hey, guess what?!, it turns out that the Charge 3 cannot do that either!

 

I mean I could've just bought a display protector and a silicon wrist band for my Wear OS watch and use Google Fit, it would have basically beat this lightweight and durable disappointment of a fitness tracker.

 

Daniel

Best Answer
14 REPLIES 14

no offence but my Fitbit is working fine and all those things you complained about works perfectly fine on my fitbit

Best Answer
0 Votes

No offense but clearly you're lying...

So you're using your SPO2 sensor, right? Oh, please tell me in what form do you have those measurements displayed.

Best Answer

I agree with everything you said and I hate to tell you,  but you will most likely have an issue with durability as well. Just search the forums for screen damage and you will see what I mean.  Further, Fitbit does not fully warrant its hardware - it considers the screen damage to be your fault even if you have only used the device as intended. If you are within the return window I encourage you to do so - I missed mine by 6 days and am stuck with a fitness tracker that is too fragile to withstand my rigorous life of teaching,  walking  and sleeping.

Best Answer

By the way, don't be surprised if you find your post heading edited "for clarity". They was done to me and a post was removed because of,evidently, my honesty. I feel this censorship makes it harder for the consumer to get the full picture.

Best Answer

 


@reb8 wrote:

By the way, don't be surprised if you find your post heading edited "for clarity" by a moderator of this forum. They did that to me and also removed a post because they evidently did not like my honesty. I feel this censorship makes it harder for the consumer to get the full picture.


No way reb8 Smiley Surprised

They'd actually edit posts to hide facts about their product?!

Best Answer
0 Votes

I've not known them to censor posts but they are pretty quick to remove posts that breach the community guidelines (see: https://community.fitbit.com/guidelines ) The one that seems to trip a lot of people up is when they post what fitbit consider "inflammatory" 

Best Answer
0 Votes

@SteveH wrote:

I've not known them to censor posts but they are pretty quick to remove posts that breach the community guidelines (see: https://community.fitbit.com/guidelines ) The one that seems to trip a lot of people up is when they post what fitbit consider "inflammatory" 


I see.

If they edit the subject, fair enough, I honestly think now that that was a rush decision 🙂

 

-- 

Dani

Best Answer
0 Votes

Thanks for the tip,  I edited my comment so it only states the facts and does not include a reference to any people.

Best Answer
0 Votes

I too am disappointed. Have never been able to get the sleep to track. This is my third FitBit and I have been happy with all until now. Looking at other brands now and definitely not recommending this one to my clients or peers.

 

Screen cracked within a few months. So that throws out the waterproof feature too! I clear reminders and they keep returning. Annoying but I can live with that.

 

As a fitness professional, I wanted a watch/tracker I could use during class and wear daily but apparently that is not "normal use" Smiley Surprised and warranty does not cover it....despite the countless posts on this community discussing cracked screens.

Best Answer

I finally had success with customer service. Thank you Fitbit!

Best Answer
0 Votes

@reb8 wrote:

I finally had success with customer service. Thank you Fitbit!


That's actually good to hear, good on you mate!

 

I just returned mine. Fortunately I was still in time so I could get a full refund.

Best Answer
0 Votes

Lucky!

 

I still have a cracked FitBit that doesn't track sleep. LOL

Best Answer
0 Votes

100% agree but people are "okay" with it because they're gotten their broken Charge 3's replaced under warranty. I'm not happy about Fitbit selling crappy electronics that don't even last long.

Best Answer
0 Votes
  • Fitbit monetizes your data. They sell functionality that fails. Many complaints. Total denial. 
    our agreement allows this in exchange for the use of watch but the watch doesn’t deliver and Fitbit knows these failures. 
Best Answer