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Charge 3 active minutes tracking accuracy issue

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‎11-04-2020 12:05 - last edited on ‎11-10-2020 12:28 by Fitbit Moderator

‎11-04-2020 12:05 - last edited on ‎11-10-2020 12:28 by Fitbit Moderator

 I have the Fitbit a charge 3 A few days ago it suddenly started vibrating about every second and the screen was unresponsive. This went on for about 15 minutes and then it stopped. I think this was because the battery was dead after all the vibrating. It started up again after I charged it. Since then for the last 3 days it has been recording ridiculous amounts of mins of exercise. (332 mins today, 602 yesterday and 128 mins the day before) I have not been doing anything very active!!!!! Something is definately not right with it. Please help. I have done the re-sets, wiped it from my phone and re-installed it, and also rebooted the device. This hasn't helped. Thanks for your help

 

Moderator Edit: Clarified subject

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‎11-10-2020 12:28

‎11-10-2020 12:28

Hi @K4TYL, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this situation can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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