Charge 3 alarms won't sync

[JonesJack05]

My Fitbit app says my Fitbit is “connected” and is syncing steps and everything to my phone, but the alarms are not syncing... if someone had some advice that would help...

Moderator edit: updated subject for clarity

[MarreFitbit]

Hello there @JonesJack05, thanks for stopping by! Thanks for making sure your Charge 3 is connected and syncing other data.

In this case I'd like to recommend that you try removing the alarms and then adding them once again. You can find instructions on how to remove alarms  by clicking here. Basically what you want to do is: 

1. Sync your Fitbit to your account.
2. Restart your Charge 3. 
3. Remove the alarm.
4. Sync your Fitbit.
5. Add the alarm.
6. Sync once more.

They should start working. Please give it a try and let me know how it goes or if you have any questions.

[JonesJack05]

Ummmm...... none of the trouble shooting or you Ideas worked so I called customer service, they are sending a replacement, thank you anyway 

[MarreFitbit · Accepted solution]

Great news @JonesJack05! I'm happy to hear our Support Team was able to help. 

Please don't forget you can set up your new device on your currently Fitbit account without losing any previous data by following the steps below:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Happy stepping!

[JonesJack05]

Thank you!

[MarreFitbit]

It was a pleasure to help you @JonesJack05!

I'll be around if there's anything else I may do to assist you with. 

[Papa23]

I have same problem. Silent alarm worked great until two weeks ago. Everything syncs except the alarm now. Tried everything, Bluetooth recycled, restarted Fitbit multiple times, deleted Charge 3 from account and “set up a device” multiple times in conjunction with restarts. Getting frustrated after many hours troubleshooting unsuccessfully.

Any other ideas???

[JonesJack05]

If you have tried everything (resetting the device, deleting it, stuff like that) then I would try to talk to customer service, they are really helpful, also, before you try that, what phone do you have? I had a iPhone 5s, and when I switched to my dad's X it started to work better (another issue came up and I had to have it replaced) but it still worked

[Papa23]

Galaxy S-7. It was all fine for a year or so - just the occasional restart
needed for a lock up. But never had this alarm issue before. I’ll try
Customer service. Just so much easier if you don’t get stuck in phone
waits.