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Charge 3 band problem

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‎10-09-2020 08:07 - last edited on ‎10-11-2020 12:31 by

‎10-09-2020 08:07 - last edited on ‎10-11-2020 12:31 by

The band keeps popping off.  Even slight motion like taking a shirt off causes the band to detach from the tracker.  It is always the top connection.  What is going on?  And how do I fix it.  (Short of gluing the band in place.)

 

 

Moderator edit: subject for clarity 

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‎10-11-2020 12:31

‎10-11-2020 12:31

Welcome to the Fitbit Community, @Prp2.0.

 

I am sorry to hear your Charge 3 band keeps popping off. Thanks for the details shared, I understand your concern and I am here to help. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

You can confirm the steps to attach the band at How do I change the band on my Fitbit device?

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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