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Charge 3 sync doesn't work and screen blank

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‎10-12-2020 09:23 - last edited on ‎11-12-2020 13:01 by Fitbit Moderator

‎10-12-2020 09:23 - last edited on ‎11-12-2020 13:01 by Fitbit Moderator

On Friday I tried contacting support because my fitbit was having issues syncing. During the chat session it did sync once randomly despite each of the trouble shooting tips not working and then that chat failed. I was out of town for the weekend and did not have my charger to try a hard reset

Over the weekend it would sync on and off. Sunday the screen was completely black yet still sending data here and there, but I was out of town for the weekend and did not have my charger to try a hard reset. Now that it is plugged in it isn't showing a charging screen. Nothing happens if I try to hold down a button on the side. The watch screen is just black and not vibrating and still having issues connecting. 

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‎10-14-2020 11:36

‎10-14-2020 11:36

@Hmariemanier Thanks for joining us!

 

Let me help you with your Charge 3 not working as it should and thank you for troubleshooting this issue. I noticed that you already have a new ticket with our Support team so keep working with them to find a solution.

 

Let me know how it goes

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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