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White lines going through Charge 3 display

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I know this isn't the first post on this but I have yet to see a response that works or any support from technical support to assist. It is clearly a charge 3 issue as mine was perfect, never an issue until just last night after getting it on charge. I understand the warranty is up but honestly if this is a fitbit issue should a resolution not be supplied by fitbit?? Instead they encourage another purchase for a new one with a small discount on their site which is more pricey then  stores. If anyone can help correct this issue it would be much appreciated!

 

 

Moderator Edit: Clarified subject

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5 REPLIES 5

@Canadiangirl31 Welcome to the Fitbit Community!

 

Sorry to hear that your Charge 3 screen showing white lines. You don't mention any troubleshoots so I suggest you restart your tracker by following these instructions.

 

Let me know how it goes.

Alvaro | Community Moderator

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Thanks, I should have mentioned that I have done numerous restarts and a hard reset. I have changed my clock face to numerous different ones with no change. 

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I'm having the same issue. Multiple troubleshooting tries and still not normal. 

 

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I am having the same issue after multiple hard resets and changing the clock face setting. 

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None of these solution have fixed the problem. I would like to resolve this before my warranty expires! 

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