10-13-2020
14:57
- last edited on
11-12-2020
13:33
by
MatthewFitbit
10-13-2020
14:57
- last edited on
11-12-2020
13:33
by
MatthewFitbit
I know this isn't the first post on this but I have yet to see a response that works or any support from technical support to assist. It is clearly a charge 3 issue as mine was perfect, never an issue until just last night after getting it on charge. I understand the warranty is up but honestly if this is a fitbit issue should a resolution not be supplied by fitbit?? Instead they encourage another purchase for a new one with a small discount on their site which is more pricey then stores. If anyone can help correct this issue it would be much appreciated!
Moderator Edit: Clarified subject
10-15-2020 07:33
10-15-2020 07:33
@Canadiangirl31 Welcome to the Fitbit Community!
Sorry to hear that your Charge 3 screen showing white lines. You don't mention any troubleshoots so I suggest you restart your tracker by following these instructions.
Let me know how it goes.
If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!
10-15-2020 07:41
10-15-2020 07:41
Thanks, I should have mentioned that I have done numerous restarts and a hard reset. I have changed my clock face to numerous different ones with no change.
10-15-2020 07:44
10-15-2020 07:44
I'm having the same issue. Multiple troubleshooting tries and still not normal.
10-15-2020 08:25
10-15-2020 08:25
I am having the same issue after multiple hard resets and changing the clock face setting.
10-16-2020 14:01
10-16-2020 14:01
None of these solution have fixed the problem. I would like to resolve this before my warranty expires!