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Charge 3 bands won't lock into device

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‎08-30-2021 06:27 - last edited on ‎08-30-2021 06:34 by Fitbit Moderator

‎08-30-2021 06:27 - last edited on ‎08-30-2021 06:34 by Fitbit Moderator

Hi I have. 2 charge 3 both bands will not lock in, I can't wear them

 

 

 

Moderator edit: subject for clarity

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‎08-30-2021 06:37 - last edited on ‎02-21-2024 07:18 by Fitbit Moderator

‎08-30-2021 06:37 - last edited on ‎02-21-2024 07:18 by Fitbit Moderator

Hello @pakjrusk. Nice to see you around! 

Thank you for the detailed information. At this time, I'd recommend making sure that you're attaching the wristbands as suggested in this help article under: How do I change the band on my Fitbit device?

If the inconvenience persists, please contact our Support Team for further assistance. You can get in touch with them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected.

Wilson M. | Community Moderator, Fitbit.
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