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Charge 3 battery and display issues

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I ordered my Charge 3 off amazon in Jul 2019. Recently it has stopped holding a charge for longer than 10 min off the charger. I have tried resetting the device and cleaned the connections on the device and charger, but nothing has helped. Black lines are also showing on the screen when it is on. 

 

 

Moderator edit: subject for clarity

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Welcome to the Community, @RebeccaMeyer.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix this battery issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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