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Charge 3 battery and display issues

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‎07-28-2020 08:16 - last edited on ‎10-05-2020 11:46 by Moderator Alum

‎07-28-2020 08:16 - last edited on ‎10-05-2020 11:46 by Moderator Alum

Like a lot of other people on here over the past few days my Charge 3 is losing charge and I’ve got lines over the screen. I can only think it’s from the latest update. I’ve tried all the tips on the forum but it’s not worked. I wish it hadn’t updated! 

 

 

Moderator Edit: Clarified subject

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‎10-05-2020 11:49 - last edited on ‎06-30-2025 07:54 by Fitbit Moderator

‎10-05-2020 11:49 - last edited on ‎06-30-2025 07:54 by Fitbit Moderator

Welcome to the Community, @SunsetRunner.

I understand how are you feeling and appreciate all the efforts in trying to fix these display/battery issues. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎10-05-2020 12:37

‎10-05-2020 12:37

Me too. My charge 3 worked just fine until the update. Now the screen is so dim. Customer support is no help what so ever. They refuse to help even though there are tons of customers with the same issue. It is a good way to cheat their customers into buying a new device.

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