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Charge 3 battery and exercises issues

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‎05-27-2020 18:18 - last edited on ‎10-16-2020 07:49 by Moderator Alum

‎05-27-2020 18:18 - last edited on ‎10-16-2020 07:49 by Moderator Alum

Bought the Fitbit Charge 3 Feb this year it worked well for a while. However now I have found it to be consistently unreliable and the battery life is declining at pretty fast rate. The manually activated track activity works from time to time, sometimes it is accurate, sometimes it just quits part way through for no reason and sometimes it records nothing other than HR. I have tried all the resets, re-pairing, update the app, delete the app, re install the app, reset the Charge 3. Not sure what else to do but the problem persists and kind of makes the device useless. Any advice/ideas?

 

 

Moderator Edit: Clarified subject

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‎10-16-2020 07:50 - last edited on ‎11-06-2025 08:47 by Fitbit Moderator

‎10-16-2020 07:50 - last edited on ‎11-06-2025 08:47 by Fitbit Moderator

Welcome to the Community, @Hblagg29.

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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