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Charge 3 battery draining immediately

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‎03-06-2021 14:10

‎03-06-2021 14:10

Been having issues with my Charge 3 whereby the battery does not last more than a second. The watch just dies completely within a minute or less after charging it to100%. I have tried to troubleshoot and reboot, etc and nothing seems to work.

I also tried to check if the battery can be replaced but seems like that is not possible. 

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3 REPLIES 3

‎03-06-2021 14:39

‎03-06-2021 14:39

Hi @GMaharaj,

 

Thank you for all the troubleshooting that you've already done.  The next step is to contact Support via the link at the bottom of the page and ask them to help you administer a Battery Test.  Something is clearly wrong with the battery, and this test will help you diagnose the issue.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎03-07-2021 21:03

In response to DramaQueenDiva

‎03-07-2021 21:03

Hi @DramaQueenDiva

Thanks so much will contact them now

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‎03-08-2021 08:50 - edited ‎03-08-2021 08:52

In response to GMaharaj

‎03-08-2021 08:50 - edited ‎03-08-2021 08:52

Hello @GMaharaj, welcome to the community forums! @DramaQueenDiva, it's great to see you around and thanks for your input! 

 

If the response given by @DramaQueenDiva, has helped to resolve your inquiry,  I recommend marking the answer given as the best answer. By doing this, other users with the same inquiry will be able to find a faster response.

 

Have a great day! 

Wilson M. | Community Moderator, Fitbit.
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