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Charge 3 display has white lines

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‎03-08-2021 07:14 - last edited on ‎03-08-2021 07:29 by Fitbit Moderator

‎03-08-2021 07:14 - last edited on ‎03-08-2021 07:29 by Fitbit Moderator

Hi, 

 

Bought my Fitbit Charge 3 last Nov. 11, 2019 through your official store in Lazada, and has enjoyed the device since. However, today, after charging the device with it's original charger, I noticed white lines/blocks on the screen. I've seen the threads re: this and have tried resetting the device multiple times but the screen looks the same.

 

Hope someone from the Fitbit team can respond. Tried to chat with support team, but it's taking too long.

 

Help! 

 

Best,

 

Louis

 

 

Moderator edit: subject for clarity

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‎03-08-2021 07:28

‎03-08-2021 07:28

Hello @lbvaguilar1, welcome to the community forums! Thank you for the information and the troubleshooting steps you've tried! 

 

Regarding screen inconveniences, I recommend visiting the following thread. Note that if you've already contacted our Support Team, my best recommendation is to update your case so they can continue assisting and they can provide a prompt resolution. 

 

Have a great day! 

Wilson M. | Community Moderator, Fitbit.
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