Charge 3 battery draining quickly and screen is blank

[DozinSpain]

Up until a couple of my charge 3 was running normally and needed charged about once per week. Then one morning it went form 70% to 10% charge in a couple of hours. I have tried rebooting a couple of time as the battery will not hold past 6 hours. Today after recharging the screen has gone blank and the watch is unresponsive. When it connected to the mains via USB it does not vibrate and the screen stay blank. The unit is around 1 year old!

Moderator edit: subject for clarity

[WilsonFitbit · Accepted solution]

Hello @DozinSpain. Welcome to the community forums. 

I'm sorry for any inconvenience caused and thank you for the information and for the troubleshooting steps you've tried. In regards with the screen inconvenience, it seems that you have followed the recommended tips from this thread and since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat.  

Also, please make sure to provide a brief explanation of the inconveniences, including the battery issue, and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around. 

[DozinSpain]

Thank you for your help. I contacted the support team who talked me through the various options to try to reset my device, all to no avail. They then check and confirmed that I am eligible for a free replacement as it was under a year old, and the replacement is in transit as I type. Really good service all round. Thank you all at Fitbit. 

[WilsonFitbit]

@DozinSpain Thank you very much for your reply. 

I appreciate the detailed information and I'm glad to hear that a replacement Fitbit device is on its way to you. I hope you can continue tracking towards your fitness goals! 

See you around.