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Charge 3 battery draining quickly

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‎01-01-2020 16:39 - last edited on ‎09-28-2020 15:39 by Fitbit Moderator

‎01-01-2020 16:39 - last edited on ‎09-28-2020 15:39 by Fitbit Moderator

I received a Charge 3 for Christmas. Left it to charge after setting it up and put it on last night at 8pm for the first time. I wore it continuously since then, went out for a run today and by 630pm it was totally dead, less than 24hrs later. My Charge 2 I also wore continuously every day, only taking it off to shower and I had about a week's worth of battery life on it. What's up with the Charge 3? How do I address this? 

 

 

Moderator edit: updated subject for clarity

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‎01-01-2020 22:44

‎01-01-2020 22:44

Same here. Only 2 hours today! I’m thinking of just returning it and down grading. I wonder if this is only happening with the charge 3? 

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‎01-02-2020 05:38 - edited ‎10-09-2023 08:35

In response to Terri1745

‎01-02-2020 05:38 - edited ‎10-09-2023 08:35

Hi there @Anaf and @Terri1745, welcome to the Community Forums. I am sorry to hear that you are going through this situation. I appreciate your feedback for the Fitbit trackers. Thanks for the details provided about your Charge 3's battery behavior. 

As per the description, it seems that it has insufficient power source. Where do you charge your tracker? Have you checked if by any chance the USB port or outlet is faulty? If you haven't done so, try a different port. A UL-certified wall charger will also work. Don't use a USB hub. You can find more detailed information in the help article: Why isn't my Fitbit device's battery charging? 

Also, I'd like you to review the tips and recommendations provided in the article: Can I extend my Fitbit device's battery life?
 
As a friendly reminder, the following are some factors that have an impact on battery life and may cause your battery to drain more quickly:

  • Frequently checking the Fitbit app, which syncs your tracker
  • Frequently receiving notifications
  • Frequently checking your stats
  • Using Quick View. 

If you still believe your battery is not lasting as long as expected, we’d like you to do a battery test to see how long your battery lasts after a full charge. Please do the following:

 

  1. Disable the features that can impact battery life as described here.
  2. Fully charge your tracker.
  3. Sync your tracker 5-6 times a day. 
  4. Wear your tracker until it is fully depleted.
Maria | Community Moderator, Fitbit


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