01-03-2020
13:13
- last edited on
09-28-2020
15:39
by
MatthewFitbit
01-03-2020
13:13
- last edited on
09-28-2020
15:39
by
MatthewFitbit
My charge 3 is less than 5months old but my battery now drains down in 24hrs
Moderator edit: updated subject for clarity
01-04-2020 09:48
01-04-2020 09:48
Hi there @Elosky, welcome to the Community Forums.
While reading your post I was wondering where you've been charging your Charge 3? Have you checked if by any chance the USB port or outlet is faulty? If you haven't done so, try a different port. A UL-certified wall charger will also work. Don't use a USB hub. You can find more detailed information in the help article: Why isn't my Fitbit device's battery charging?
Also, I'd like you to review the tips and recommendations provided in the article: Can I extend my Fitbit device's battery life?
As a friendly reminder, the following are some factors that have an impact on battery life and may cause your battery to drain more quickly:
If you still believe your battery is not lasting as long as expected, we’d like you to do a battery test to see how long your battery lasts after a full charge. Please do the following:
Let me know how it goes, I'll be around and glad to further assist you.
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01-07-2020 21:38
01-07-2020 21:38
Hello, I did the battery text for my charge 3 but it still did not last more than 24hrs. Is it possible to change d battery?