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Charge 3 battery draining quickly

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‎01-27-2020 00:45 - last edited on ‎09-23-2020 17:42 by Fitbit Moderator

‎01-27-2020 00:45 - last edited on ‎09-23-2020 17:42 by Fitbit Moderator

I am on my second Charge 3 as my first one developed "dead" lines across the screen. The faulty one was exchanged in December 2019 and the new one was functioning perfectly with the battery lasting over a week, up until last week when the battery suddenly won't last through the morning.

 

I will charge the unit to 100% and then by 11am the battery will be almost completely flat. I have no notifications coming through to the unit and use it purely as step tracker and heart rate monitor.

 

Having read some posts on this site, I have restarted and rebooted it a number of times but to no prevail.

 

What can I do to get this resolved? Please advise.

 

 

Moderator edit: updated subject for clarity

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‎01-28-2020 04:32 - edited ‎02-23-2024 03:40

‎01-28-2020 04:32 - edited ‎02-23-2024 03:40

Hello there @RRobyn, welcome to the Community Forums. I'm sorry to hear that you're going through this situation. I appreciate you've taken the time to troubleshoot the battery on your Charge 3 prior to contacting us.

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if there's anything else I may do to help you in the meantime. 

Maria | Community Moderator, Fitbit


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