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Charge 3 battery draining quickly

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‎02-03-2020 09:59 - last edited on ‎09-22-2020 15:05 by Fitbit Moderator

‎02-03-2020 09:59 - last edited on ‎09-22-2020 15:05 by Fitbit Moderator

This is a replacement from my charge 3 that the screen went out that Fitbit sent me. Initially when I got it I noticed the battery life wasn't as great my old one lasted 5 to 7 days this one lasted 2 to 3 the battery life has continued to dwindle now it stays charged for less than 12 hours off of a full charge. I thoroughly cleaned the charging ports I even bought a new charging cable I've tried plugging it in via USB on my computer as well as our USB connector into the wall to see if different Chargers would help and it has not. All settings are at most battery friendly. How can I resolve this?

 

 

Moderator edit: updated subject for clarity

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‎02-04-2020 10:31 - edited ‎10-08-2023 09:05

‎02-04-2020 10:31 - edited ‎10-08-2023 09:05

Hi there @Shilo316, welcome to the Community Forums. Thanks for the details provided and for taking the time to troubleshoot the battery on your Charge 3 prior to contacting us. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Maria | Community Moderator, Fitbit


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