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Charge 3 won't sync

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‎02-02-2020 02:09 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

‎02-02-2020 02:09 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

Would it be fair to say that Fitbit are using an inferior Bluetooth on its products as this seems to be a major problem.

 

I bought my Charge 3 only 7 months ago and after trying everything suggested I cannot sync or pair to my app. My phone can pair with any other Bluetooth device so I believe it is Fitbit inferior Bluetooth technology. Is this a commercial strategy to keep buying new device?

 

 

Moderator edit: subject for clarity

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‎02-03-2020 05:11 - last edited on ‎09-11-2025 08:08 by Fitbit Moderator

‎02-03-2020 05:11 - last edited on ‎09-11-2025 08:08 by Fitbit Moderator

Welcome to the Community, @Desmond176.

I understand how are you feeling and appreciate all the efforts in trying to fix this syncing issue. If your Charge 3 isn't syncing, I recommend taking a look at the article: Why won't my Fitbit device sync? and follow the instructions provided there.

Now if the issue is with pairing, you can follow the steps in the article: Why can't I set up my Fitbit device?.

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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