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Charge 3 dim

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‎02-03-2020 16:59 - last edited on ‎09-22-2020 15:05 by Fitbit Moderator

‎02-03-2020 16:59 - last edited on ‎09-22-2020 15:05 by Fitbit Moderator

Is anyone else having issues with their charge 3 numbers being dim?  I can barely read my Fitbit. 

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4 REPLIES 4

‎02-04-2020 00:08

‎02-04-2020 00:08

Hi @Kjtoth Try restarting it several times and also try a long restart. If that doesnt improve it you will need to contact Suppprt. 

Restart your tracker  

Fitbit Support  

 

CHARGE 3 LONG RESTART
Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen. Remove the device from the charging cable. Plug the device into the charging cable again. The smiley face icon appears on the screen.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-04-2020 08:19

In response to NellyG

‎02-04-2020 08:19

Thanks! Done this several times, nothing. Makes all the vibrations, smiley face etc. Still nothing. At this point, I AM VERY FRUSTRATED!!!!

Sent from my iPhone
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‎02-04-2020 10:42

In response to Kjtoth

‎02-04-2020 10:42

Yes, I am sure it is annoying. Contact Support.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-04-2020 12:31

In response to NellyG

‎02-04-2020 12:31

They just keep telling me to hold the button for so many seconds. I’ve asked for a replacement (only 6 months old) and the keep saying it’s a software problem And a new one wouldn’t solve the problem?????? How can that be when the “light” isn’t bright? Oh well.....

Sent from my iPhone
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