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Charge 3 blank screen

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‎02-03-2020 07:01 - last edited on ‎09-22-2020 15:05 by Fitbit Moderator

‎02-03-2020 07:01 - last edited on ‎09-22-2020 15:05 by Fitbit Moderator

I have tried all the restarts and changing my clock face but I still have no display on my Fitbit!   

 

 

Moderator edit: updated subject for clarity

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‎02-03-2020 13:36 - edited ‎10-08-2023 09:06

In response to Rivermeadows

‎02-03-2020 13:36 - edited ‎10-08-2023 09:06

Hi there @Rivermeadows., welcome to the Community Forums. Thanks for the details provided about your Charge 3's screen and for taking the time to troubleshoot it prior to posting here.

I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Thanks for your recommendation @SkullBurner.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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3 REPLIES 3

‎02-03-2020 07:32

‎02-03-2020 07:32

I'm going ahead and assuming you mean your screen is completely blank has no picture when you use Screen Wake or the Button on the side. In that case, contact customer support. If you have a display on the watch when you press the button, hold down on it for about a second. It will pop up a menu showing the Screen Wake option. Enable that, and it should display when you face your watch towards you.

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‎02-03-2020 12:35

In response to SkullBurner

‎02-03-2020 12:35

How do I contact customer support?

Sent from my iPad
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‎02-03-2020 13:36 - edited ‎10-08-2023 09:06

In response to Rivermeadows

‎02-03-2020 13:36 - edited ‎10-08-2023 09:06

Hi there @Rivermeadows., welcome to the Community Forums. Thanks for the details provided about your Charge 3's screen and for taking the time to troubleshoot it prior to posting here.

I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Thanks for your recommendation @SkullBurner.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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