Charge 3 won't charge

[Melmjc1]

My charge 3 is constantly been a pain when trying to charge,  it starts charging then next check it it's showing time so not charging,  try to connect again and does same thing again. It's like the pins aren't connecting,  surely can't be faulty - only had since launch day. 

Moderator edit: updated subject for clarity

[DramaQueenDiva]

Hi @Melmjc1,

Are the contacts and the pins clean?  If they're dirty, the device and the charger won't get a strong connection.

[MarreFitbit]

Hi there @Melmjc1, welcome to the Community Forums. Thanks for the details provided about your Charge 3's behavior, I'll be glad to help you. 

I was wondering the same than @DramaQueenDiva, have you checked that? Keep the charging contacts on the back your device and the pins on the charging cable clean and free of debris. For more information, see: How do I clean my Fitbit device?

Please restart your Charge 3 by following these steps, then charge your tracker once again for at least 1 hour.

If the restart doesn't work and the display is still not turning on after performing the steps above, please take a look at the help article: Why isn't my Fitbit device's battery charging?

We recommend to charge your Fitbit via the USB port over a wall adapter. However, it is also possible to charge your Fitbit tracker with a UL certified wall adapter. For best results, don’t leave your device plugged in on the charger longer than overnight.

Tips to better charge your Fitbit:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature

For charging purposes, your charging cable can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

Give this a go and let me know the outcome.