Charge 3 battery draining

[Kimivuong]

Hi guys. My Fitbit Charge 3 keeps on discharging very fast, I restarted the Fitbit to see if that helps but unfortunately it does not. Basically once i have charged it, it discharges within a few hours. Please can anyone advice me on this problem and get a reasonable solution. Do I need to update it? I hope it isn't a battery issue.

Moderator edit: subject for clarity

[AlejandraFitbit · Accepted solution]

Hey @Kimivuong, it's great to see you around.

Thanks for troubleshooting this by yourself. If your tracker isn't holding a charge, I recommend taking a look at this post and follow the instructions provide there. After following those steps, test your unit.

Let me know the outcome. 

[Kimivuong]

Unfortunately I had to return the fitbit because it wont work, i got a new one now with the return policy. I hope this issue wont happen again.

[jswim77]

what about for charge 3, not Blaze.

[NanLaf]

My fit bit charge 3 was gotten in Sept 2018. The last 3 weeks I have had to charge it daily. I have updated it. Restarted it. Turned everything off except date and steps. No difference. What a waste. Now I charge it every morning and evening for the last 2 days. Is this normal for this brand?

[AlejandraFitbit]

Hey @NanLaf, welcome to the Forums.

I appreciate all the efforts in trying to fix this battery issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 

[lorickay]

This is my second Charge 3 with the same problem.  I've only had this one for a few months and it stopped tracking sleep and now heart rate, and it will deplete the battery within one day. My first one started doing this and within a short time it just wouldn't turn back on. Is there a systemic problem with the Charge 3 or with FitBit's themselves?

[JimiCarr]

I am having the same problem and also with a replacement Charge 3 after my first one died. How do we get a response from FitBit on this?

[AlejandraFitbit]

It's great to welcome you, @lorickay and @JimiCarr, to see you around.

If your trackers aren't holding a charge, I recommend taking a look at the help article: Can I extend my Fitbit device's battery life? and follow the tips provided there. After following them, test your units.

Let me know the outcome. 🙂

[lorickay]

Hi, I have tried all of those steps and have done a soft reboot, I have let the battery deplete completely and recharged, charged it fully and let it completely deplete to test how long it actually takes (about 27 hours). Sadly, some of the options that the article recommends like turning off your notifications, reduces the effectiveness and benefit of the device.

[JimiCarr]

I have done everything that was recommended. I charged to 100% yesterday morning and the battery tapped out last night while I was asleep.

[IH8Versa]

PS:  My Versa died a day after installing a software update.  Go figure.

[IH8Versa]

"Unfortunately, in my experience, fitbit produces a shoddy product.  I bought a Versa for myself and a Charge 3 for my wife 18 months ago.  My Versa's HR monitor stopped working. I ended up doing a hard reset and that was the end of it.  I then borrow my wife's Charge 3 which she hardly wore, and the battery depletes within 4 hours.  I've lost the money I paid for my Versa, but will request a refund from Costco for the Charge 3, which has a different return policy. After reading various posts, I consider myself lucky that both devices lasted that long. 

PS:  My Versa died after installing the update.

I typed in the above response earlier, which was flagged and removed by fitbit because I prayed that fitbit be held accountable for not standing behind its product.  The censorship tells me all I need 5o know about this company.  Well, I can't be fooled again and I'll be sure to let anyone that will listen, know of my experience with fitbit. I work hard for my money and expect a decent reliable product.  Fair is fair

[Lorraine_l2]

Hi  I have tried all the steps you suggested and in 5 minutes the battery has dropped 4%, any further suggestions?

[SunsetRunner751]

My Charge 3 used to hold a charge for a week, since last update it's every two days.

IT'S NOT JUST THE CHARGE 3 MY CHARGE 2 DOES THE EXACT SAME THING SINCE UPDATE!

[jjp4]

That is exactly what happened to me, very frustrating!

[shnk1]

I am having the same issue with my battery on my Charge 3.  It's a couple of years old, and suddenly yesterday it lost the charge.  I plugged it in and it'll go to 100% very quickly and then when unplugged lose the charge after about 10 minutes. 

[Nigel08]

Same issue. How do I return my Fitbit and have it replaced? I do not see the need to continuously go thru all these processes when I expected a QUALITY PRODUCT!

[SunsetRunner751]

This is on going issue.

Everything I have posted has been deleted.