Charge 3 battery draining

[DKEN59]

I have tried everything suggested on my end to try to fix my Charge 3 battery not staying charged. It worked fine for over a 1 year and all of a sudden within the last 2 weeks I've had to charge it every night, every night. So I can't track my sleep and I can't do anything extra or it won't last the day. Now what?

Moderator edit: subject for clarity

[Valston]

Mine just did the same thing! It started Friday and I temporarily fixed it with the 8 sec hold restart while plugged in but then it crapped out again and will not hold any charge!!! And it won’t restart either HELP!!

[AlejandraFitbit]

Hey @DKEN59 and @Valston, welcome to the Forums.

I appreciate all the efforts in trying to fix this battery issue. If your trackers aren't holding a charge, I recommend taking a look at the help article: Can I extend my Fitbit device's battery life? and follow the tips provided there. After following them, test your units.

Let me know the outcome. 🙂

[grtoro]

I am having a similar problem since last week (less than 2 months after the 1-year warranty expired). My watch loses its charge withing two days or less. In addition, it is showing a very high heart rate (off by probably a factor of 2). I have restarted it many times, but this is not helping.

How good is the longevity of these things?

Help!!! 

[DKEN59]

I have tried that several times, yesterday the battery ran out before 4pm, charged, said it was 100% @ 7pm, put on to sleep with & this morning @ 35%, so I'll have to charge again before leaving home. I am disappointed because it is not holding up like my last fitbit(fitbit one) that lasted me for 5 years, I've only had this one a year.Sent from my Samsung Galaxy smartphone.

[DKEN59]

Have to say it should last longer than one year, not sure if I'll buy another, I used to always brag on my fitbit one(which they don't make anymore).Sent from my Samsung Galaxy smartphone.

[grtoro]

Alejandra,

We are not talking about a slow battery drain that can be remedied by turning off some features. This is a very fast discharge (100% to 0 in ~24 hours) on a phone that was working perfectly a week ago..

What testing should we perform?  

Thanks

[DKEN59]

Just so you understand, my fitbit has been doing this for the last 2 months & I've done that and more several times, with not much if any improvement. That being said for the cost of your products I should not have to buy a new one every year only to have it do the same, very disappointed in the product & I was recommending to all my WW (Weight Watchers) friends, I'll retract that for now, though.

[Valston]

It’s been a few days and now my tracker won’t hold any charge. I see the smiley face. I get it working and it’s zapped/dead 30 min later. My watch is 2 years old and had absolutely no issues until last week. I don’t need to extend battery life so much as get it to function again!!! I think I just need to get customer support involved...

[DKEN59]

Totally understand and agree, definitely a huge problem. I've bragged so much about these products & now I'm sorry I have!!!

[grtoro]

Now the heart rate readings on my Charge 3 are back to normal but the battery life is down to one hour. Again, this device is one year and two months old and was working perfectly until a week ago.

I was very happy with this watch, but its short lifespan and very poor support by fitbit are very disappointing. I am seriously looking into buying a watch from another manufacturer. 

[DKEN59]

What I want to know is there a Recall on the Charge 3???? You know when you purchase something for a reason like 7+day battery,  then that's what you expect, now mine is staying charged for about 10 hours if that!

[grtoro]

Now, my battery drains in 1 hour or less and the device begins to vibrate   i am beginning to worry that the lithium battery may catch fire. 

Fotbit: any suggestions on what to do?

[grtoro]

Now, the Charge 3 won't charge at all and it is getting very hot when I connect it to the USB the charger. I will give up on it to avoid a lithium fire. And it was working OK 1.5 weeks ago.