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Charge 3 battery issues

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‎01-10-2020 04:38 - last edited on ‎09-27-2020 16:58 by Fitbit Moderator

‎01-10-2020 04:38 - last edited on ‎09-27-2020 16:58 by Fitbit Moderator

 I've had my Fitbit for almost a year, no major issues

 The battery life has been low recently, but still manageable. Yesterday it worked, this morning when I woke up the screen was blank, no message on my app about it needing a charge. When I plug it in it doesn't do the initial vibrate, and it isn't charging. It's getting very hot, but it still has a blank screen.

 

 

Moderator edit: updated subject for clarity

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‎01-11-2020 05:32

‎01-11-2020 05:32

Hi there @SamiG74, thanks for stopping by and for the details provided about your Charge 3's behavior. 

 

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know. 😊

Maria | Community Moderator, Fitbit


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