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Charge 3 battery issues

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‎10-28-2020 22:53 - last edited on ‎10-29-2020 04:30 by Fitbit Moderator

‎10-28-2020 22:53 - last edited on ‎10-29-2020 04:30 by Fitbit Moderator

I'm having intermittent issues with no know pattern where the screen goes blank. This is not associated with the battery charge level. The watch has to be placed on the charger to reset. This action is also intermittent, and contact pins appear aligned. Sometimes, the unit doesn't charge/change completely. Yesterday, it was fully charged and today, it's showing 35% ... Please, help?

Thank you,

 

 

Moderator edit: updated subject for clarity

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‎10-29-2020 04:29

‎10-29-2020 04:29

Hi @PeeleDunn, welcome to our Fitbit Community. I'd like to follow up and help you with your Charge 3 since it's not charging completely and the battery drains fast making the screen goes blank. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. After this, charge your tracker for 2-3 hours. Finally, follow the tips included in this help page in order to improve the battery life of your Charge 3.

 

Monitor your tracker and see if the issues get fixed.

JuanJo | Community Moderator

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