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Charge 3 battery not charging

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‎07-14-2021 20:13 - last edited on ‎07-15-2021 04:08 by Fitbit Moderator

‎07-14-2021 20:13 - last edited on ‎07-15-2021 04:08 by Fitbit Moderator

I don't know what is going on with it! have no clue where to start! Charge 3 no screen, not tracking steps, no indication that the battery is charging or if it needs to be charged. 

 

 

 

Moderator edit: subject for clarity

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‎07-15-2021 04:07

‎07-15-2021 04:07

Hello @Wyonzia. Welcome to the community forums. 

 

I'm sorry for any inconvenience and thank you for the detailed information. At this time, I'd like to let you know that there are some tips to troubleshoot any inconvenience with the battery of your Charge 3. For more information, please check: Why isn't my Fitbit device's battery charging?

 

Nevertheless, if the steps don't help, my best recommendation is that you please contact our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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