Charge 3 black display

[Sanher34]

My charge 3 shows a black display. I tried rebooting it but it still doesn't work. It vibrates but still shows black display. I also tried to change face clock as suggested in forum but still  no improvement. Any suggestions? Thanks

[CindyMFitbit]

Welcome to the community forums @Sanher34.

Thank you for the detailed information and for already trying to fix the issue. If you've tried to restart your Charge 3 and the inconvenience has persisted, I'd recommend trying to perform a long restart. A long restart is different than the basic one and you can complete it by following the instructions below: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Hope this helps. 

[Sanher34]

Thank you for your response. I tried your suggestions but unfortunately the display is still black. Thank you.

[CindyMFitbit]

@Sanher34 Thanks for getting back. 

I'm sorry to hear that the inconvenience has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. 

See you around. 

[Deere1948]

Thanks but that didn’t work. 

[CindyMFitbit]

Welcome! It's great to see you around @Deere1948.

Thanks for already trying to solve the issue prior posting. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

See you around.