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Charge 3 not responding

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‎10-07-2021 03:34 - last edited on ‎10-07-2021 05:03 by Fitbit Moderator

‎10-07-2021 03:34 - last edited on ‎10-07-2021 05:03 by Fitbit Moderator

charge 3 suddenly stopped working and will not switch on. Tried charging but got hot and red lights on reverses. Cleaned all terminals and side button as recommended. Help please 

 

Moderator Edit: Clarified subject

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‎10-07-2021 05:04

‎10-07-2021 05:04

@Chrissy113 Welcome to the Community. 

 

Sorry to hear about this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps.

Alvaro | Community Moderator

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