Charge 3 black screen and unresponsive

[ConnieR61]

My FitBit Charge 3 died earlier today whilst i was at work. I placed the device on charge for over an hour and a half and the thing is still unresponsive. No battery indicator on the screen, no vibration when plugged into charger. I have only had the device for less than a week.

Can you please advise ASAP

[SunsetRunner]

If you've tried re-starting the device with no joy and there is still no sign of life, I'd  suggest a return trip to place of purchase for an exchange 

[ConnieR61]

How can I restart my device if it is totally unresponsive? Side button does nothing when pressed / held

Get Outlook for iOS

[EdsonFitbit]

Hi @ConnieR61 @SunsetRunner, thanks for visiting the Fitbit Community.

@ConnieR61 I'm sorry to hear that your Fitbit Charge 3 is unresponsive. Thank you for the time you spent trying to get it back on track. I created a case with Customer Support to provide assistance. Please check out your inbox on the next days. They will let you know how to proceed as soon as possible.

@SunsetRunner Thanks for your support.

If you have any questions, please let us know.

[Sensation]

I’m having the same problem.   When plugged in and while off the charger the screen is black and unresponsive.   Clicking the side button does not do anything either. What should I do?

[MarreFitbit]

Welcome to the Community Forums @Sensation! Thanks for troubleshooting this inconvenience with your Charge 3, nice way to go!

I have reached out to our support team and created a case regarding your inquiry. Someone will be reaching out to you within the next 24-72 hours with next steps. 

Point me out if there's anything else I can do for you in the meantime. 

[chefroblake]

Good Morning,

My Charge 3 also has a Black Screen. I've had it for about 2 weeks, and today it just went black. If I hit the button on the side I can feel it vibrate, but for some odd reason the screen will not show up at all. 

Can you assist me in getting a ticket open as well, I love the design of this Fitbit and I hope to get this resolved quickly. 

-CHEF

[Laurapeart23]

Hi,

I put my Fitbit Charge 3 on charge last night to get a blank screen but it still vibrates. My app isn’t picking the Fitbit up to sync either but The green light on the back of Fitbit is still flashing. Can anyone help!? 

[VishalMistry]

Hi, is your problem resolved?

I too am facing the same issue. Charge 3 bought one month back is not responsive. It doesn't restart, doesnt vibrates (its fully charged though). And the green light at the back of the watch flickers continuously.

[Laurapeart23]

Hello! I left it on charge over night which still didn’t make it work. I then took it off charge, left it for 10-15 minutes and the screen just came back on by the charge was only 68% which was the same as the first time I charged it from new. It’s frustrating as this is the 3rd Fitbit charge 3 I’ve had in a month! 

[MarreFitbit]

Thanks for all the steps you've followed in order to sort this out guys @Laurapeart23 and @chefroblake! 

I went ahead and created a case for you with our Support team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account.

I wanted to create a support case for you too @VishalMistry, but I've seen that you've been in touch with them already. Please always keep an eye on your inbox for next steps. 

I'll be around if you need further help!

[Gchoky]

Hi, I am having the same issues and am in the process of moving to a different state so I am unaware of where the box and contents are at.

[Bergita]

I have experienced my Fitbit Charge 3 failing to respond to act actions. On plugging in for recharging it fails to become active.

first time I rang the Fitbit helpline and they talked me through a software upgrade.

A week later the Helpline talked me though 4 further software upgrades.

surely upgrades should not be required every week?

[-0915]

My Charge 3 did the same thing today. I was going through notifications and it just went blank and became completely unresponsive. I put it back in the charger, even though I had just taken it off the charger with a 100% charge on the display. It can't sync with my app on the phone. It's trying to upload and update, but it cannot find the fitbit. I have had this for only 2 weeks. Makes me wonder about the quality of these products. 

[TrishNyasha]

My Fitbit too has gone blackscreen and is irresponsive. Please help

[-0915]

I got in touch with a technical support person last night. She had me place
the fitbit in it's charger, wait a few minutes, the press and hold the side
button for up to 10 seconds. At about 8 seconds a little smiley face
appeared on my screen and it was back to normal. She did let me know that
there was an update due for my fitbit, so once it was up and running I
completed the update and it has been behaving itself for over 12 hours.

I did an online chat with tech support. She was very helpful.

Good luck. I hope this solves the problem. But I have a feeling this is
something that might happen periodically. Not what I had come to expect
from this manufacturer.


--
*"**Be kinder than necessary, for everyone you meet is facing some sort of
struggle"*

[BenChris]

My Charge 3 also has a Black Screen. I've had it for about 3 weeks, and today it just went black. If I hit the button on the side I can feel it vibrate, but for some odd reason the screen will not show up at all. 

What now?

BenChris

[-0915]

If I remember correctly, the support person at Fitbit had me place the
Charge 3 on the charger, then depress the left side button for I think
about 8 seconds. Pretty much after 8 seconds this little smiley face showed
up on the screen.
Only weird thing was that I had just charged it, but the battery was almost
dead and needed a recharge. It’s happened one more time since the first
time.
I hope this helps. The support person online was very nice and helpful.
Good luck and happy New Year!
--
*"**Be kinder than necessary, for everyone you meet is facing some sort of
struggle"*

[Siy]

Hi Chef,

did you manage to get it fixed or know what the problem is? I’m having the same problem as yours and it just started today. Was wondering if yours was already sorted out or not. 

[Siy]

Hi

I’m having the same problem as everyone here. My Fitbit charge 3 just went blank. The left button when pressed can be felt vibrations and the green lights still flickers upon contact. When I put the charge 3 to charge and open up the app to check, it’s not charging at all. 

I’ve also followed the instructions of charging it then pressing the left button for about 8 seconds but no smiley faces or anything pops up. 

Can someone please help me as I just got this few months ago as a birthday gift and I don’t want to be told that it’s spoilt 😔 

Appreciate if anyone can assist here. Thank you in advance...