Charge 3 black screen issues

[Mkm811]

About 2 weeks ago, there was an update for my Charge 3 available. So I updated it. About an hour after the update completed, my screen is black. It's still tracking and still vibrates but the screen won't light up. I tried everything. I've tried all of the reset tricks and contacted customer support and they told me the same things I've already tried. After no luck the representative I chatted with checked my warranty. I had my Charge 3 for just over a year (purchased August 2019), of course now the warranty had expired and the best they can do is give me 30% off the fitbit store. I find it a little ridiculous that I had absolutely NO issues with my Charge 3 until this update. It wasn't damaged at all and yet there's nothing they can do. Shocker, they don't even offer the Charge 3 anymore since the 4 is available. For anyone who sees an update for their Charge 3, I would just be cautious.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Mkm811, welcome to our Fitbit Community! I'm sorry to hear about the black screen issue that your Charge 3 has experienced. I'm also sorry to hear that it's no longer under the warranty period. The warranty period is good for 365 days, starting from the date of the first setup.

I totally understand how you feel about this and I appreciate your feedback and comments since this helps us to keep improving.

I'll be around if any question arises.