Charge 3 black screen

[Emsnan]

After 2 replacements due to black lines on the screen, my 3rd device has done the same thing and now the screen has completely gone black. Looking back at the history of the Charge 3 they last 3 to 4 months on average.

I purchased my first one in November 2018, I’m on a limited budget so paying out for something like this was a big deal for me but lesson learnt. My family are looking into other trackers as a late Christmas gift me.

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around, @Emsnan.

I understand how are you feeling and appreciate the feedback provided. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 🙂

[Emsnan]

Hi Yes I’ve spoken again to one of you colleagues and awaiting my replacement for the 3rd time. I’d to know what Fitbit are going to do as this a huge problem with the charge and having my original one replaced 3 times now within a year is becoming silly, this device would last longer than 3 to 4 months with out faults occurring. I look after it, make sure it’s dryer after swimming and does not get any knocks and bumps..

Thank you for your reply

Sent from my iPad