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Charge 3 not tracking floors

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‎12-29-2019 05:06 - last edited on ‎09-29-2020 10:29 by Fitbit Moderator

‎12-29-2019 05:06 - last edited on ‎09-29-2020 10:29 by Fitbit Moderator

Charge 3 stopped tracking stairs/floors. Preformed multiple resets, checked for updates. No resolution. Any suggestions? Normal activity involves many flights of stairs higher that 10 feet at a time.

 

 

Moderator edit: updated subject for clarity

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‎12-30-2019 05:55

‎12-30-2019 05:55

Hi there @Caadams, welcome to the Community Forums. Thanks for the details provided and for already restarting your Charge 3 to fix the issue with the floors not being tracked. 

 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

 

Let me know if there's anything else I may do to help you. 

Maria | Community Moderator, Fitbit


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‎12-30-2019 07:57

In response to MarreFitbit

‎12-30-2019 07:57

Thank you for your assistance, I look forward to hearing from them.

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‎12-30-2019 13:06

In response to Caadams

‎12-30-2019 13:06

It was a pleasure @Caadams! 

 

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Maria | Community Moderator, Fitbit


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‎08-27-2020 08:56 - edited ‎08-27-2020 08:58

In response to MarreFitbit

‎08-27-2020 08:56 - edited ‎08-27-2020 08:58

I’m having the same issue I used to get up to 70 flights per day because I’m always on my feet and I’m now getting ZERO This is a replacement charge 3 and I’m not impressed. Can we get this fixed considering I’ve had it for a month. I got the replacement because my last charge 3 developed 5-6 lines through it. 

 

 

 

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