help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 black screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-01-2020 08:22 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

‎02-01-2020 08:22 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

My Charge 3 screen is black and my app can not connect to it. I’ve attempted following the reset directions. When I hold the side button the device vibrates and then stops after 15 seconds but will not respond in any other way.

 

I cannot change the clock face because my app says it’s unable to connect to the device. The only other way the device responds is when I connect it to its charger, it vibrates once. Nothing seems to be working to reset or connect to it.

Please help!

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-02-2020 03:17 - last edited on ‎09-11-2025 08:26 by Fitbit Moderator

‎02-02-2020 03:17 - last edited on ‎09-11-2025 08:26 by Fitbit Moderator

Welcome to the Community, @CrisA315.

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer