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Charge 3 black screen

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‎02-01-2020 08:22 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

‎02-01-2020 08:22 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

My Charge 3 screen is black and my app can not connect to it. I’ve attempted following the reset directions. When I hold the side button the device vibrates and then stops after 15 seconds but will not respond in any other way.

 

I cannot change the clock face because my app says it’s unable to connect to the device. The only other way the device responds is when I connect it to its charger, it vibrates once. Nothing seems to be working to reset or connect to it.

Please help!

 

 

Moderator edit: subject for clarity

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‎02-02-2020 03:17

‎02-02-2020 03:17

Welcome to the Community, @CrisA315.

 

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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