Charge 3 won't respond

[DenisKro]

Hi everyone,

unfortunately my Charge3 stopped working. When I try to charge it nothing is happening. I tried to do the soft and hard reset but unfortunately it did not help (I got the smiley face at least). What I find particularly disturbing is that this is actually my second Charge3. The first suffered from the exact same issue after roughly the same period of time (approx. a year), after trying the exact same steps my local vendor replaced it and I got a new one (the one I am currently owning). Now I have the same problem again. I belief that for some reason it is not charging anymore. Any suggestions what could be the reason or how I could resolve this?

I did not change the clock face as suggested in some comments since my Fitbit is currently not found by any app. I guess this is because the battery is not charging and the device is off.

Thanks for any suggestions,

Denis

Moderator edit: updated subject for clarity

[SunsetRunner]

Yeah mine has the blank screen, but atleast its still working with the app (for now) 

This is the 2nd (3rd if i count my replacement charge 2) thats had build quality issues, between straps coming away from the device (charge2) and them actually breaking (charge3) and now this black screen issue (charge3) Its easy to see these devices aren't built to a high standard. 

In fairness the trackers are decent, but are cheaply built (from my experience) and this has really put me off buying another fitbit product, as its strange that just after a year both trackers you've had have broken, and also mine.

I think I'll try another tracker brand/company from here on out.

[MarreFitbit]

Hi there @DenisKro and @SunsetRunner, welcome to the Community Forums. I am sorry to hear that you are going through this situation. I appreciate your feedback for the Fitbit trackers.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if there's anything else I may do to help you in the meantime. 

[DenisKro]

Hi,

just letting you know that Fitbit is sending me a replacement device. I really appreciated the quick and uncomplicated way they handled the issue.

[MarreFitbit]

Hello there @DenisKro, thanks for getting back and letting me know the outcome of the interaction with our Support Team. I'm glad to hear they replaced your Charge 3. 😊

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!